Download Profile

Digital Transformation Case Studies

Implementation of Service Management System ISO 20000

 
 
 MILESTONE
 

Project Started

1

Milestone 1
Gap Assessment &
Planning

2

Milestone 2
Management Systems
Implementation

3

Milestone 3
Review and External
Audit

 

End of Project

 
 
Project Scope
  •  
    To establish, implement, maintain, and continuously improve IT Service Management (ISO 20000) system to ensure reliable IT services. Documentation & Compliance: Develop required policies, procedures, and records and conduct internal audits and management reviews.
     
    Combined audit reports and corrective action plans.
     
    Training materials for staff.
     
    Certification readiness reports.
 
 
Project Objective
  •  
    Core ITSM Processes Implementation
    1. Service Delivery
    2. Incident & Problem Management
    3. Change & Configuration Management
 
 
Project Output
  •  
    ISO 20000
    1. ITSM Policy & Process Documentation.
    2. Service Catalog, SLAs, and Operational Level Agreements (OLAs).
    3. Incident, Problem, Change Management workflows

Related Topics

Implementation of ISO 20000, ISO 22301, and ISO 27001
Implementation of ISO 20000, ISO 22301, and ISO 27001

To establish, implement, maintain, and continuously improve an integrated IT Service Management (ISO 20000) and Business Continu...

Read More
IT Asset Management System
IT Asset Management System

An IT Asset Management (ITAM) system is designed to track, manage, and optimize an organization's IT assets throughout their lif...

Read More
Enterprise Architecture and Digital transformation
Enterprise Architecture and Digital transformation

Enterprise Architecture and Digital transformation

Read More
Download Profile