ITSM Excellence: Service, Strategy, Success
♞ Strategy:
At GES, we deliver ITSM solutions that drive value, efficiency, and business alignment. Our certified team designs, implements, and optimizes service delivery using best practices and smart automation, ensuring IT becomes a true enabler of success. With a certified team and deep industry knowledge, GES ensures your IT services are structured, efficient, and customer-focused.
🎯 Focus area:
- Service Strategy & Design
- Incident, Problem & Change Management
- Service Catalog & SLA Management
- Service Desk Implementation
- Knowledge & Asset Management
- IT Operations & Monitoring
- Continual Service Improvement (CSI)
💼 Frameworks & Standards GES Follow:
- TIL® 4 – Lifecycle-based service management
- ISO/IEC 20000 – ITSM certification & process quality
- CITSmart – Service desk and workflow automation
- COBIT – GRC-aligned IT service governance
📈 Benefits:
- Reliable, consistent IT service delivery
- Faster incident resolution & lower downtime
- Greater user satisfaction and productivity
- Stronger alignment of IT with business needs