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Digital Transformation Case Studies

IT Policies and Procedures

 
 
 MILESTONE
 

Project Started

1

Milestone 1
Assessment Report

2

Milestone 2
Build IT policies and
Procedures

3

Milestone 3
Policy and procedures
implementation

 

End of Project

 
 
Project Scope
  •  
    Enhance and development for IT service management practice including IT governance based on best practices by:
    1. Reviewing and enhancing current IT business processes, SLAs, policies, and procedures.
    2. Enhance and development for process documentation and diagrams, forms, templates.
    3. Develop a dashboard using ITSM capabilities to fulfill PB requirements.
    4. All practices should be complied with best practices, and will include below processes (not limited to):
      - ITSM Gap Analysis Report
      - Service Management Plan
 
 
Project Objective
 
The objective of PB is to have professional service to assessment and modify the current Processes, SLAs and related services and automation as well as implementation for them to match best practices, and to get a continuous managed service to enhance and update the system according to business needs includes different services.
 
 
Project Output
    1. Review and Enhance IT business processes, SLAs, policies, and procedures.
    2. Analyze and document IT business processes, SLAs, policies, and procedures.
    3. Define and analyze required reports and dashboard and based on PB requirements and do the implementation on ITSM Platform
    4. Review and support IT Governance processes development and enhancement
    5. Ensure and monitor the implementation of IT Governance processes and SLAs

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