The objective of PB is to have professional service to assessment and modify the current Processes, SLAs and related services and automation as well as implementation for them to match best practices, and to get a continuous managed service to enhance and update the system according to business needs includes different services.

1. Review and Enhance IT business processes, SLAs, policies, and procedures.
2. Analyze and document IT business processes, SLAs, policies, and procedures.
3. Define and analyze required reports and dashboard and based on PB requirements and do the implementation on ITSM Platform
4. Review and support IT Governance processes development and enhancement
5. Ensure and monitor the implementation of IT Governance processes and SLAs