GES Website - Implementation of ISO 20000, ISO 22301

Implementation of ISO 20000, ISO 22301

Milestone

Project Started

Milestone 1
Gap Assessment
& Planning

Milestone 2
Management Systems
Implementation

Milestone 3
Review & External
Audit

End of Project

Project Scope

To establish, implement, maintain, and continuously improve an integrated IT Service Management (ISO 20000) and Business Continuity Management (ISO 22301) system to ensure reliable IT services and organizational resilience.
Documentation & Compliance: Develop required policies, procedures, and records and conduct internal audits and management reviews.
Integration of ISO 20000 & ISO 22301:
1. Combined audit reports and corrective action plans.
2. Training materials for staff.
3. Certification readiness reports.

Project Objective

Core ITSM Processes Implementation
1. Service Delivery
2. Incident & Problem Management
3. Change & Configuration Management
4. Service Continuity & Availability
ISO 22301 (Business Continuity Management - BCMS)
1. Business Impact Analysis (BIA) & Risk Assessment
2. BCMS Framework Development
3. IT Service Continuity Alignment
4. Training & Awareness

Project Output

ISO 20000
1. ITSM Policy & Process Documentation.
2. Service Catalog, SLAs, and Operational Level Agreements (OLAs).
3. Incident, Problem, Change Management workflows.
ISO 22301
1. Business Impact Analysis (BIA) Report.
2. Business Continuity Plan (BCP) & IT Disaster Recovery Plan (ITDRP).
3. Risk Treatment Plans.

To establish, implement, maintain, and continuously improve IT Service Management (ISO 20000) system to ensure reliable IT servi...

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