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Digital Transformation Case Studies

Implementation of ISO 20000, ISO 22301

 
 
 Milestone
 

Project Started

1

Milestone 1
Gap Assessment
& Planning

2

Milestone 2
Management Systems
Implementation

3

Milestone 3
Review & External
Audit

 

End of Project

 
 
Project Scope

 

  •  
    To establish, implement, maintain, and continuously improve an integrated IT Service Management (ISO 20000) and Business Continuity Management (ISO 22301) system to ensure reliable IT services and organizational resilience.
  •  
    Documentation & Compliance: Develop required policies, procedures, and records and conduct internal audits and management reviews.
  •  
    Integration of ISO 20000 & ISO 22301:
    1. Combined audit reports and corrective action plans.
    2. Training materials for staff.
    3. Certification readiness reports.
 
 
Project Objective
  •  
     Core ITSM Processes Implementation
    1. Service Delivery
    2. Incident & Problem Management
    3. Change & Configuration Management
    4. Service Continuity & Availability
  •  
     ISO 22301 (Business Continuity Management - BCMS)
    1. Business Impact Analysis (BIA) & Risk Assessment
    2. BCMS Framework Development
    3. IT Service Continuity Alignment
    4. Training & Awareness
 
 
Project Output
  •  
     ISO 20000
    1. ITSM Policy & Process Documentation.
    2. Service Catalog, SLAs, and Operational Level Agreements (OLAs).
    3. Incident, Problem, Change Management workflows.
  •  
     ISO 22301
    1. Business Impact Analysis (BIA) Report.
    2. Business Continuity Plan (BCP) & IT Disaster Recovery Plan (ITDRP).
    3. Risk Treatment Plans.

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