Download Profile

Digital Transformation Case Studies

Implementation of ISO 20000, ISO 22301, and ISO 27001

 
 
 MILESTONE
 

Project Started

1

Milestone 1
Gap Assessment &
Planning

2

Milestone 2
Management Systems
Implementation

3

Milestone 3
Review and External
Audit

 

End of Project

 
 
Project Scope
  •  
    To establish, implement, maintain, and continuously improve an integrated IT Service Management (ISO 20000) and Business Continuity Management (ISO 22301) system to ensure reliable IT services and organizational resilience.
     
    Documentation & Compliance: Develop required policies, procedures, and records and conduct internal audits and management reviews.
     
    ISO 27001 SOA, scope, policies, and ISMS controls
     
    Integration of ISO 20000 & ISO 22301, and ISO 27001:
    1. Combined audit reports and corrective action plans.
    2. Training materials for staff.
    3. Certification readiness reports.
 
 
Project Objective
  •  
    Core ITSM Processes Implementation
    1. Service Delivery
    2. Incident & Problem Management
    3. Change & Configuration Management
  •  
    ISO 22301 (Business Continuity Management - BCMS)
    1. Business Impact Analysis (BIA) & Risk Assessment
    2. BCMS Framework Development
    3. IT Service Continuity Alignment
    4. Training & Awareness
    5. ISMS SOA, scope, policies, and ISMS controls
 
 
Project Output
  •  
    ISO 20000
    1. ITSM Policy & Process Documentation.
    2. Service Catalog, SLAs, and Operational Level Agreements (OLAs).
    3. Incident, Problem, Change Management workflows.
  •  
    ISO 22301
    1. Business Impact Analysis (BIA) Report.
    2. Business Continuity Plan (BCP) & IT Disaster Recovery Plan (ITDRP).
    3. Risk Treatment Plans.
  •  
    ISMS SOA, scope, policies, and ISMS controls

Related Topics

Implementation of Service Management System ISO 20000
Implementation of Service Management System ISO 20000

Implementation of Service Management System ISO 20000

Read More
Implementation of IT Governance and ISO 38500 certification
Implementation of IT Governance and ISO 38500 certification

The standard defines the scope of IT governance and outlines the responsibilities of those involved in directing and controlling...

Read More
IT Policies and Procedures
IT Policies and Procedures

The objective of PB is to have professional service to assessment and modify the current Processes, SLAs and related services an...

Read More
Download Profile