GES Website - Implementation of ISO 20000, ISO 22301, and ISO 27001

Implementation of ISO 20000, ISO 22301, and ISO 27001

MILESTONE

Project Started

Milestone 1
Gap Assessment &
Planning

Milestone 2
Management Systems
Implementation

Milestone 3
Review and External
Audit

End of Project

Project Scope

Project Objective

Core ITSM Processes Implementation
1. Service Delivery
2. Incident & Problem Management
3. Change & Configuration Management
ISO 22301 (Business Continuity Management - BCMS)
1. Business Impact Analysis (BIA) & Risk Assessment
2. BCMS Framework Development
3. IT Service Continuity Alignment
4. Training & Awareness
5. ISMS SOA, scope, policies, and ISMS controls

Project Output

ISO 20000
1. ITSM Policy & Process Documentation.
2. Service Catalog, SLAs, and Operational Level Agreements (OLAs).
3. Incident, Problem, Change Management workflows.
ISO 22301
1. Business Impact Analysis (BIA) Report.
2. Business Continuity Plan (BCP) & IT Disaster Recovery Plan (ITDRP).
3. Risk Treatment Plans.
ISMS SOA, scope, policies, and ISMS controls

To establish, implement, maintain, and continuously improve IT Service Management (ISO 20000) system to ensure reliable IT servi...

Digital Transformation Case Studies